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Swiss Youth Hostels
Patricia Salzmann
Sales Department
Schaffhauserstrasse 14
CH-8042 Zurich

Tel: +41 44 360 14 41
Fax: +41 44 360 14 38

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Booking and cancellation conditions

Swiss Youth Hostels bookings handled by the Group Department Sales are subject to the following conditions. These govern the legal relationship between the customer and Swiss Youth Hostels. Swiss Youth Hostels operate exclusively as agents, and act on behalf of the respective service provider.


The Sales Department of Swiss Youth Hostels is the central booking office for groups from abroad. A group consists of at least 10 participants.


Group enquiries will be processed by the Sales Department without delay, and will be optioned for a specific period of time (provisionally reserved). Once this period of time has elapsed, the option will automatically expire.

A booking will become definitive once the reservation agreement has been signed by both parties and the advance payment has been received (1/3 of the total sum).

Space availability in the event of a change in the size of the group remains reserved.

Terms and conditions of payment

The entire sum must be paid in advance: one third of the total sum following the signing of the agreement in the form of an advance payment, the remainder at the latest 14 days before arrival. Payment may be performed by means of an invoice or credit card.

Following receipt of the final payment (14 days before arrival), the Sales Department will issue a voucher. This voucher must be presented when the group arrives at the Youth Hostel.


Prices include breakfast and bedding. The reported prices are membership prices.

All services which are not listed on the voucher are not covered by the agreement and must be paid by the group in cash at the respective Youth Hostel.

Price amendments remain reserved.

Special conditions

In the case of the Youth Hostels in Basel, Bern, Davos, Grindelwald, Gstaad Saanenland, Interlaken, Lausanne, Locarno, Lucerne, Montreux, Saas-Fee, Schaan-Vaduz, St. Moritz, Zermatt and Zurich we grant a 10 per cent commission on accommodation.

In addition, we grant the following free overnight stays:

  • From 21 persons: 1 person free in multi-bed room
  • From 42 persons: 2 persons free in multi-bed room
  • From 63 persons: 3 persons free in multi-bed room

For all other Youth Hostels, the net prices of Swiss Youth Hostels apply. No additional discounts available.

Cancellation conditions

Cancellation conditions are defined in the contract. Cancellation insurance may be taken out. The premium amounts to 4% of the arrangement price. When taking out cancellation insurance, it is also possible to take out the supplementary “travel care” package. The premium for this is CHF 20.00 per person.

The present Terms and Conditions of Booking and Cancellation are governed by Swiss law. In the event of disputes, the place of jurisdiction is Zurich, Switzerland. Stand September 2006.

Our bank account

Zurich Cantonal Bank
Agency Zürich Wiedikon
Clearing No.: 715
Account No.: 1115-0052.000
Swift-Code: ZKBKCHZZ80A
IBAN: CH63 0070 0111 5000 5200 0